Terms of Sales

La Maison Boutique operates in New Zealand. All prices are in NZD and all transactions are billed in NZD.

Customer data privacy policy

Please be assured that all the information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent.

La Maison Boutique works diligently to protect the security of all of your personal information, including your credit card information. We use eWay to provide the most secure payment system available. eWay is a PCI-DSS compliant provider with bank grade infrastructure. The eWay privacy policy can be viewed at http://www.eway.co.nz/company/legal#privacy

GeoTrust provides our Secure Sockets Layer certificate (SSL) which provides up to 256 bit encryption thereby offering the highest level of encryption and security possible.

Terms and conditions of sale

1. INFORMATION ABOUT US

1.1   www.lamaisonboutique.co.nz is a website registered in New Zealand under company number 5387223. Our GST number is 114-530-964.

ORDERING PRODUCTS

2.1   You can place orders for Products with us by following the process outlined on our site. You acknowledge that by placing an order with us you will be under an obligation to pay for the Products in that order.

2.2   Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

2.3   All orders are subject to acceptance by us. We will send you an email to confirm acceptance. The contract between you and us will only be made when we send you this email to confirm acceptance. We will charge your chosen payment method after we accept your order. We will send a further email when your order has been dispatched.

2.4   Unfortunately we can’t stop an order once it has been dispatched by us. If you change your mind about your order after this point you can return the Products to us in accordance with the returns policy in clause 9.

2.5   Before ordering from us, it is your responsibility to check and determine your full ability to receive the Products ordered. This includes ensuring that the Product ordered will pass freely into your room of choice, they fit in that room, can be transported through the door of your flat or room, stairs and doorways, and there are no other issues that could make delivery more complicated or impossible.

2.6   You must keep the contact details we hold for you up-to-date so that we can contact you if necessary about your order or the delivery of the Products.

3. AVAILABILITY

3.1   All orders for Products are subject to the availability of those Products and the materials for making the Products. We will inform you as soon as possible after placing an order if, for any reason, the Products you have ordered are not available or are subject to any delay.

3.2   If we are unable to supply you with a Product, for example, because of an error in stock level or error in the price (see clauses 5.4 and 5.5 below) we will inform you of this by email and we will not process your order. If you have already paid for the Product we will refund you the full amount as soon as possible.

4. IMAGES AND SIZING OF PRODUCTS

4.1   The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the Products. The Products that are delivered to you may vary slightly from those images.

4.2   Although we have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only.

5. PRICES OF PRODUCTS

5.1   The price of any Product will be as quoted on our site, except in cases of obvious error.

5.2   The price of any Product may change from time to time, but changes will not affect any order we have accepted.

5.3   The price of a Product includes GST but excludes delivery costs, which will be added to the total amount due.

5.4   Due to the large number of Products on our site, it is always possible that some of the Products listed on our site may be incorrectly priced, despite our reasonable efforts. We will normally verify prices as part of our order-handling procedure so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If the Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of the rejection.

6. HOW TO PAY

6.1   We accept payment with the payment methods listed on our site. You must pay for the Products and any applicable delivery charges in advance.

6.2   By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.

7. DELIVERY

7.1   We can deliver Auckland wide for $50 per order. For outside of Auckland we will use Mainfrieght unless otherwise stated. For the delivery of some smaller items such as mirrors and stool, we use New Zealand Couriers.

7.2   Please note that we only deliver to addresses in New Zealand.

8. RISK AND TITLE

8.1   Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8.2   The Products will be your responsibility from the time of delivery.

9. CANCELLATION, RETURNS AND REFUND POLICY

9.1   We hope you will be pleased with everything you have bought from us but if you are unhappy with your Products, you can return them to us in accordance with the returns policy described in this section.

Cancel a purchase.

9.2   You may cancel the contract between you and us within 24 hours of delivery with a valid reason.

9.3   The cancellation period will expire 24 hours from the day you or a third party acting on your behalf (excluding the company that delivers the Product to you) takes physical possession of the Product you ordered.

9.4   To cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g. by sending an email). The easiest way to do this is to contact our Customer Services team at enquiries@lamaisonboutique.co.nz

9.5   To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.

Effects of cancellation

9.6   We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from you any Products supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the Products, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

Faulty or mis-described goods

9.7   If you are returning the Products to us under because they are faulty or mis-described, we will refund: the price of the Product in full; any applicable delivery charges, and any reasonable costs you incur in returning the item to us. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these terms and conditions of sale.

How to return the Products

9.8   Unless the Products are faulty or were not delivered as described, you will be responsible for the cost of returning the Products to us including the cost of us collecting the Products from you.

9.9   You must take care when opening packaging that the Products were delivered in and carefully re-pack the Products in the original (or similar) packaging prior to returning the Products to us.