If your question is not answered below, please message us or email email@example.com
Does the furniture arrive assembled?
Most of the items arrive fully assembled. All chairs, side tables, coffee tables, desks, and mirrors come fully assembled. Armoires, cabinets, and bookshelves will have the shelves and any rails separate.
Beds are usually in five parts (headboard, footboard, side panels, centre beam, and slats). Large tables such as dining tables, come with the legs removed.
The small dressing tables are fully assembled. The large dressing table are in two parts (the mirror top and the table). The Provençal Classic dressing table comes as two parts (the mirror top and the table) with the table legs needing to be screwed on. All screws are included and any part which needs to be matched up with another part (such as table legs) will have markings on them to indicate where they go.
Do you offer layby?
Yes we do. For layby we require a 20% deposit and full payment within six weeks. If the item you are laybying is not in stock (pre order) then you have six weeks or until the item comes into stock to complete payment, which might be longer than six weeks.
Do you hire furniture out?
We no longer hire furniture out, however the Event Styling Company have a few of our items available for hire www.eventstyling.co.nz
I saw an item on your Facebook page / website and it isn't there anymore, can I still buy one?
We can order in any item that we have had in the past so long as we can still source the material. We can also make any of the items in any of the finishes that we offer. For example if you see an item on the website that is in pure white, however you would love to purchase one in black instead, we can order a black one in for you. For more information see our 'customised' page, message or email us at firstname.lastname@example.org
Can we view the furniture before buying?
There are a few items on display at our stands at the Home Ideas Centres in Auckland and Christchurch. There is more information on this here.
What if I don't like the product when it arrives?
We’re sure you will like it, however if you do not you can return it to us within seven working days of delivery for a full refund. Simply contact us with a brief explanation, and we'll arrange for it to be collected by our delivery partners. We will refund you the cost of the item(s), but you will need to pay for the cost of the items to be delivered and collected.
What do I do if the item is damaged when it arrives or if I am sent the wrong item?
We check over your furniture to make sure it is up to standard before we dispatch it to you, however damage can occur during the delivery process. If this is the case contact us within 24 hours of delivery or as soon as possible, ideally sending us a couple of photos of the damage or other issues with the product. We will assess your complaint and, assuming your complaints are valid, arrange to collect the item from you and either give you a full refund, arrange for a repair, or order you a replacement.
We do our best efforts to provide you with the best images and description, but unfortunately cannot guarantee that colours and details in website images are 100% accurate representations of the product, and sizes might in some cases be approximate. All of our products are handmade so may have slight variations and imperfections, which we believe adds to their uniqueness.
Before ordering from us, it is your responsibility to check and determine your full ability to receive the products. This includes ensuring that the product ordered will pass freely into your room of choice, and that they fit in that room, can be transported through the front door of your flat or room, stairs and doorways, and any other issues that could make the delivery more complicated or impossible to process. An up to date mobile telephone number and e-mail address are absolutely necessary to ensure successful delivery of your item.